Refund Policy
Understanding your refund rights and procedures
Refund Eligibility
Service Cancellation
Refunds may be available for services cancelled within 14 days of purchase, subject to usage conditions and service type.
Digital products and partially used services may have different eligibility criteria.
Technical Issues
If you experience technical problems preventing service access, refunds will be considered on a case-by-case basis.
Documentation of technical issues may be required for processing.
Refund Process
Submit Request
Contact our support team via email at info@dracivoneth.com with your refund request, including order details and reason for refund.
Review Period
Our team will review your request within 3-5 business days, verifying eligibility and service usage details.
Decision Notice
You'll receive an email notification regarding the approval or denial of your refund request with detailed explanation.
Processing
Approved refunds are processed back to your original payment method within 5-10 business days depending on your bank.
Refund Scenarios
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Subscription Services
Monthly subscriptions can be cancelled anytime with refunds available for unused portions. Annual subscriptions may qualify for prorated refunds if cancelled within the first 30 days.
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One-time Purchases
Digital products and tools purchased individually may be eligible for refunds within 14 days if technical issues prevent proper functionality or if the product doesn't match described features.
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Service Interruptions
Extended service outages lasting more than 24 hours may qualify for partial refunds or service credits, calculated based on downtime duration and service level agreements.
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Billing Errors
Duplicate charges or incorrect billing amounts will be refunded in full once verified. Billing disputes should be reported within 60 days of the charge appearing on your statement.
Payment Method Processing Times
Credit Cards
Refunds typically appear within 3-5 business days after processing, though some banks may take up to 10 days to post credits.
PayPal
PayPal refunds usually process within 1-2 business days and appear immediately in your PayPal account balance.
Bank Transfer
Direct bank transfers may take 5-7 business days to complete, depending on both sending and receiving bank processing times.
Need Help with a Refund?
Our customer service team is here to help you through the refund process. We aim to resolve all refund requests fairly and promptly.